Citibank - Citi never sleeps

Advanced security and control measures

Selection / modification of the PIN and T-PIN codes

You must contact the CitiPhone to activate your card after its receipt. You will have to choose your PIN code and T-PIN code. This selection process is 100% safe because it is completely machine-made. The changing of your PIN or T-PIN code will be performed in the same way by CitiPhone. You may change the 2 codes any time you want, it is free of charge.

Constant information by CitiAlert on your transactions

If you choose the CitiAlert service, the Bank will keep you informed by both SMS and e-mail on any card transaction, whether it is about shopping, withdrawal or any other operation. This service is not free and provides increased protection against fraud as it constantly informs you in real time on any movement in your card balance.

If you did not apply for the activation of the CitiAlert with the Citi Value Card application, you may choose it later by using CitiPhone. Its deactivation is also performed by CitiPhone, at any time.

Fraud Early Warning System

This is a revolutionary and proactive method of preventing the fraudulent use of your credit card by unauthorized persons.

How does it work? The system monitors your card usage behavior (the usual shopping places, frequently used amounts) and defines a relevant pattern.

Any transaction not fit in this behavioral pattern is checked by your prompt and direct contact, you will be informed on the transaction details and the card may be blocked if you suspect a fraud.